Payment Policy

At Olivia Ella, we want paying for your order to be simple and secure. This policy explains which payment methods we accept, how payments are processed, and what to expect on your statement.

Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • Apple Pay

  • Google Pay

The payment methods available to you are shown at checkout and may vary depending on your device, location, and payment provider.

Currency and Prices

Prices are displayed in the currency shown at checkout (U.S. dollars for customers in the United States). If your card or bank account uses a different currency, your bank or card issuer may convert the amount at its own exchange rate and may charge additional fees. We have no control over these conversions or fees.

Shipping is free on all orders, and customers will not be charged any additional import duties, taxes, or customs fees upon delivery.

When You Are Charged

Your payment method is charged when you place your order. Your order is confirmed once your payment has been successfully processed, and you will receive a confirmation email.

Orders begin processing according to the processing times described in our Shipping Policy.

Secure Payments

All payments are processed through our secure payment providers using encrypted connections. We do not store your full card number, expiry date, or security code on our servers.

Depending on your bank and payment method, you may be asked to complete an additional verification step, such as 3-D Secure, to authorize your payment.

What Appears on Your Statement

Your charge may appear on your bank or card statement as Olivia Ella or under a billing descriptor associated with our payment provider.

If you do not recognize a charge, please check your order confirmation email or contact us at info@oliviaella-boston.com so we can help you identify the transaction.

Declined or Failed Payments

If your payment is declined or fails, your order may not be completed.

Please check your payment details, try another available payment method, or contact your bank or card issuer.

In some cases, a temporary authorization may appear on your account even if the payment was unsuccessful. Such authorizations are generally released by your bank or payment provider according to their processing timelines.

Order Verification and Fraud Prevention

To protect our customers and our store, we may review orders and payments for security purposes.

If we cannot verify an order or suspect fraudulent or unauthorized activity, we may cancel the order and issue a full refund to the original payment method.

Pricing and Payment Errors

If a product or price is displayed incorrectly due to a typographical or technical error, we reserve the right to correct the error and, where permitted by applicable law, cancel the affected order.

If an order is cancelled for this reason, you will receive a full refund to your original payment method.

Refunds

Approved refunds are issued to the original payment method used at checkout.

Refunds are processed within 7 business days of our receiving and inspecting your return. Depending on your bank or payment provider, it may take a few additional days for the funds to appear.

For full details about returns and refunds, please see our Refund Policy.

Billing Questions and Unauthorized Charges

If you notice an error on your bill, a duplicate charge, or a charge you did not authorize, please contact us at info@oliviaella-boston.com.

Our estimated response time is within 24 hours. We will investigate your concern and work to resolve it as quickly as possible.

You also retain any rights to contact your bank or payment provider regarding unauthorized transactions or payment disputes.

Your Statutory Rights

Nothing in this policy affects any statutory rights you may have as a consumer under applicable law, including mandatory consumer guarantees that cannot be excluded, restricted, or modified.

Where local law provides you with rights beyond what is described above, those rights continue to apply.

Related Policies

Terms of Service · Privacy Policy · Shipping Policy · Refund Policy · Payment Policy · Legal Notice · Frequently Asked Questions · Contact

Contact Details

Email: info@oliviaella-boston.com
Estimated Response Time: Within 24 hours
Phone Number: +31 6 44802526
Contact Page: oliviaella-boston.com/pages/contact

Business Hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: 12:00 PM – 5:00 PM (ET)

Company Information

Company Name: RLT Commerce (sole proprietorship, eenmanszaak)
Trade Name: Olivia Ella
Business Address: Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands
Registration Number (KvK): 85840238
VAT Number: NL004155489B89
Email: info@oliviaella-boston.com
Phone Number: +31 6 44802526
Website: oliviaella-boston.com