Privacy Policy

Last updated: November 2, 2026

Olivia Ella provides this website and its related information, content, features, tools, products, and services to offer customers an online shopping experience (the "Services"). Olivia Ella is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, make a purchase, use our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how your personal information is handled as described below.

Who Is Responsible for Your Personal Information

Olivia Ella is a trade name of RLT Commerce, a sole proprietorship (eenmanszaak) registered at Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands (KvK 85840238). RLT Commerce is the controller of the personal information described in this Privacy Policy, except where Shopify independently determines the purposes and means of processing as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to an individual. This does not include information that has been irreversibly anonymized.

Depending on how you interact with our Services, we may collect or process:

  • Contact details: Name, email address, phone number, billing address, and shipping address.

  • Payment information: Payment method, transaction details, payment confirmation, and related billing information. Payments are processed through our payment service providers, including Whop, and we do not store complete payment card details.

  • Account information: Account credentials, preferences, and settings, where customer accounts are available.

  • Transaction information: Products viewed, added to your cart, purchased, returned, exchanged, or cancelled, and related order history.

  • Communications: Information you provide when contacting customer support or communicating with us.

  • Device information: IP address, browser type, device information, and other technical identifiers.

  • Usage information: Information about how you interact with our website, including pages visited and shopping activity.

Personal Information Sources

We may collect personal information:

  • Directly from you: When you place an order, create an account, contact us, or provide information through our website.

  • Automatically: Through your device, browser, cookies, and similar technologies when you use our Services.

  • From service providers: Including payment processors, fulfillment partners, shipping providers, and technology services.

  • From business partners or other third parties: Where permitted by applicable law.

How We Use Your Personal Information

We use personal information for the following purposes, where permitted by applicable law:

Providing and Improving Our Services. We process information to fulfill orders, process payments, arrange shipping, manage returns and refunds, provide customer support, maintain accounts, and improve the shopping experience. For more information about returns, see our Refund Policy.

Marketing and Advertising. We may use information to send promotional communications, measure advertising performance, and display relevant advertisements through Google Ads and Pinterest. Where consent is required, we obtain it before using personal information for these purposes. You can unsubscribe from promotional emails at any time.

Security and Fraud Prevention. We use information to protect customer accounts, detect suspicious transactions, prevent fraud, and maintain the security of our Services.

Customer Communication. We use your contact details to answer inquiries, provide order updates, and assist with purchases, returns, and other requests.

Legal Compliance. We may process information to comply with legal obligations, maintain business records, respond to lawful requests, and protect our legal rights.

Where required under applicable data protection law, we rely on appropriate legal bases for processing, including performance of a contract, compliance with legal obligations, legitimate interests, and consent.

Cookies and Similar Technologies

We use cookies and similar technologies, including pixels and local storage, to operate our website, remember shopping preferences, understand website performance, and measure advertising effectiveness.

These technologies may include:

  • Essential cookies: Used by Shopify to support shopping carts, checkout, account sessions, and website security.

  • Analytics and attribution: Technologies provided by Shopify and WeTracked, a tracking and attribution service, to understand website activity and measure how visitors reach our store.

  • Advertising and measurement: Technologies from Google Ads and Pinterest to measure advertising campaigns and display relevant advertisements.

Where required by applicable law, non-essential cookies and tracking technologies are used only after obtaining the appropriate consent.

You can manage cookies through the cookie preferences on our website and through your browser settings.

You can also manage advertising preferences through Google Ads Settings and the privacy settings provided by Pinterest.

How We Disclose Personal Information

We may share personal information with third parties where necessary to operate our business, fulfill orders, or provide our Services.

These parties may include:

  • Shopify and other website technology providers.

  • Payment processors (including Whop) and fraud prevention services.

  • Tracking and attribution providers (including WeTracked) and advertising platforms (Google and Pinterest) for advertising and measurement.

  • Fulfillment partners, suppliers, and shipping carriers.

  • Customer support and communication providers.

  • Analytics, advertising, and marketing service providers.

  • Professional advisers and authorities where disclosure is required by law.

We may also disclose information in connection with a business transfer, restructuring, or other lawful business transaction.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

Depending on applicable privacy laws, certain advertising-related disclosures may be considered a "sale" or "sharing" of personal information. Where applicable, you may exercise your rights through our contact details or the Shopify Privacy Portal.

Relationship with Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide website hosting, transaction management, and other services.

Information submitted through our website may be processed by Shopify and its service providers, including in countries outside your country of residence.

Shopify may also process certain information independently in connection with its own services and enhanced commerce features.

For more information, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn more about available privacy rights.

Third Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

These external services may have their own privacy policies and security practices. We recommend reviewing their policies before providing personal information.

We are not responsible for the independent privacy practices of third-party websites, except where applicable law provides otherwise.

Children's Data

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can review the matter and take appropriate action.

Security and Retention of Your Information

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have the following rights:

  • Right to Access: Request access to the personal information we hold about you.

  • Right to Correction: Request correction of inaccurate or incomplete personal information.

  • Right to Deletion: Request deletion of your personal information, subject to applicable legal exceptions.

  • Right to Data Portability: Request a copy of certain personal information in a portable format where applicable.

  • Right to Object or Restrict Processing: Object to or request restrictions on certain processing activities where permitted by law.

  • Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent.

  • Right to Opt Out of Targeted Advertising: Where applicable, request that your information not be used or shared for targeted advertising.

You may exercise your rights by contacting info@oliviaella-boston.com.

You can also visit the Shopify Privacy Portal for privacy choices relating to Shopify.

Where applicable, we recognize Global Privacy Control signals in accordance with relevant privacy laws. For more information, visit globalprivacycontrol.org.

You may unsubscribe from marketing emails using the unsubscribe link included in our promotional messages. Transactional communications, such as order confirmations and shipping updates, may still be sent.

We may need to verify your identity before responding to certain requests. We will respond within the timeframes required by applicable law.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we collect or process personal information, please contact us at info@oliviaella-boston.com.

Depending on your location, you may have the right to submit a complaint to your local data protection authority.

In the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence, including the Netherlands and countries where our service providers operate.

Where required by applicable law, we use appropriate safeguards for international data transfers.

For transfers of personal information from the European Economic Area or the United Kingdom to countries without an applicable adequacy decision, these safeguards may include recognized contractual protections such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, or applicable legal requirements.

When changes are made, we will publish the updated policy on this page and revise the "Last updated" date.

Where required by law, we will provide additional notice or obtain consent.

Related Policies

Terms of Service · Privacy Policy · Shipping Policy · Refund Policy · Payment Policy · Legal Notice · Frequently Asked Questions · Contact

Contact Details

Email: info@oliviaella-boston.com
Estimated Response Time: Within 24 hours
Phone Number: +31 6 44802526
Contact Page: oliviaella-boston.com/pages/contact

Business Hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: 12:00 PM – 5:00 PM (ET)

Company Information

Company Name: RLT Commerce (sole proprietorship, eenmanszaak)
Trade Name: Olivia Ella
Business Address: Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands
Registration Number (KvK): 85840238
VAT Number: NL004155489B89
Email: info@oliviaella-boston.com
Phone Number: +31 6 44802526
Website: oliviaella-boston.com