Terms of Service

OVERVIEW

This website is operated by RLT Commerce, a sole proprietorship (eenmanszaak) registered in the Netherlands, trading as Olivia Ella. Throughout the site, the terms "we", "us", and "our" refer to RLT Commerce, trading as Olivia Ella. Olivia Ella offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "TOS"), including any additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the website, including visitors, customers, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms. If you do not agree, you should not use our website or services.

Any new features, products, or tools added to the store will also be subject to these Terms of Service. We reserve the right to update or replace these Terms by publishing changes on our website. Your continued use of the website following any changes constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 1 - GENERAL CONDITIONS FOR ONLINE STORE

By using our website, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have obtained the necessary consent from a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose, nor violate any applicable laws, including intellectual property and copyright laws.

You must not transmit viruses, malware, or any other code intended to disrupt or damage our website or services.

We reserve the right to restrict or terminate access to our services in cases of unlawful activity or violations of these Terms, subject to applicable law.

SECTION 2 - SALES AND SHIPPING TERRITORY

Olivia Ella currently accepts orders for delivery to the United States, Canada, the United Kingdom, Australia, and South Africa.

Orders placed with delivery addresses outside our supported shipping destinations may be declined or cancelled, with any payment already received refunded to the original payment method.

Product prices are displayed in the currency selected on our website. The applicable currency and final order total will be displayed at checkout before payment.

We offer free tracked shipping on all orders to our supported delivery destinations, with no minimum purchase required.

Customers will not be charged any additional import duties, taxes, or customs fees upon delivery. Any applicable import charges are handled by Olivia Ella or its shipping partners.

For processing times, estimated delivery times, and shipping conditions, please review our Shipping Policy. For accepted payment methods and billing information, please review our Payment Policy.

SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability, or violations of applicable law.

Certain information submitted through our website may be transmitted through different networks and adapted to technical requirements.

Payment information is processed securely through our payment service providers. We do not store complete payment card details on our website.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written permission.

The headings used in these Terms are included for convenience and do not affect their interpretation.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to ensure that information displayed on our website is accurate, complete, and up to date.

Product information, availability, prices, and other website content may occasionally require correction or updating.

We reserve the right to correct errors and update website information when necessary, subject to applicable consumer protection laws.

Nothing in this section limits our obligation to provide accurate product information or affects your statutory consumer rights.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change from time to time. Any price changes will not affect orders that have already been accepted, except where permitted by applicable law.

We reserve the right to modify, suspend, or discontinue products or website features when reasonably necessary.

CONCLUSION OF CONTRACT

The presentation of products on our website constitutes an invitation to place an order.

By completing checkout, you submit an order for the selected products. After placing an order, you will receive an automated order confirmation email.

A purchase agreement is formed when we accept your order, subject to applicable law.

If we are unable to accept or fulfill an order, we will notify you and arrange a refund of any payment received for the affected items.

All applicable statutory consumer rights remain unaffected.

SECTION 6 - PRODUCTS OR SERVICES

Olivia Ella offers women's clothing, footwear, and related fashion products through its online store.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices accurately represent the items offered for sale.

Please note that product colors may appear slightly different depending on your screen settings and display.

Product availability may change, and certain items may become unavailable. We reserve the right to limit quantities or discontinue products where reasonably necessary.

Returns and refunds are governed by our Refund Policy, without prejudice to any applicable statutory consumer rights.

We aim to ensure that products correspond to their descriptions and meet applicable legal requirements.

Nothing in these Terms excludes or limits any mandatory statutory warranty, conformity, or consumer protection rights.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to review, refuse, or cancel orders where reasonably necessary, including where fraudulent or unauthorized transactions are suspected.

We may limit quantities purchased per person, household, or order where justified.

If an order is cancelled or modified by us, we will attempt to notify you using the contact information provided during checkout.

You agree to provide accurate and complete billing, shipping, and contact information.

You are responsible for keeping your contact information up to date so that we can process your order and communicate important updates.

For additional information, please review our Refund Policy and Payment Policy.

SECTION 8 - OPTIONAL TOOLS

Our website may provide access to third-party tools, applications, or services.

These tools may be operated by independent providers and may be subject to their own terms and privacy policies.

We are not responsible for the independent operation of third-party services, except where responsibility cannot legally be excluded.

We may introduce additional website features or services in the future. Such features will also be subject to these Terms of Service where applicable.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These external websites are not necessarily controlled or operated by Olivia Ella.

We recommend reviewing the terms, conditions, and privacy policies of third-party websites before using their services.

We are not responsible for the content or independent practices of external websites, except where applicable law provides otherwise.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit reviews, comments, suggestions, or other content to us, you confirm that you have the right to share that content.

You agree not to submit unlawful, misleading, abusive, defamatory, or otherwise inappropriate material.

You also agree not to submit content that infringes the intellectual property, privacy, or other rights of third parties.

Where you voluntarily submit feedback or reviews for publication, you grant us permission to display and use that content in connection with our business, subject to applicable law.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

We will not knowingly publish fabricated customer reviews or misrepresent customer feedback.

SECTION 11 - PERSONAL INFORMATION

The collection, processing, storage, and use of personal information through our website are governed by our Privacy Policy.

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

For information about your privacy rights and how to contact us regarding personal data, please review our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other details.

We reserve the right to correct such errors and update information where necessary.

If an error materially affects an order you have placed, we will contact you to explain the situation and any available options.

Where an order cannot be fulfilled as agreed, we will provide an appropriate remedy or refund in accordance with applicable law.

Nothing in this section permits misleading commercial practices or limits mandatory consumer rights.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using our website or its content for any unlawful or fraudulent purpose, violating applicable laws or regulations, infringing intellectual property or privacy rights, submitting false or misleading information, harassing or discriminating against others, transmitting malware, collecting personal information without authorization, engaging in spam or phishing, interfering with website security, or attempting unauthorized access to our systems or services.

We reserve the right to restrict or terminate access where these conditions are violated, subject to applicable law.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability, functionality, and security of our website.

However, we cannot guarantee that access to our website will always be uninterrupted or free from technical errors.

Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, RLT Commerce, trading as Olivia Ella, is not liable for indirect or consequential losses arising solely from the use or temporary unavailability of the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, intentional misconduct, or other circumstances protected by applicable law.

Nothing in these Terms limits your statutory rights relating to defective, damaged, incorrectly described, or non-conforming products.

SECTION 15 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your infringement of third-party rights.

This provision does not apply where liability would be unfair, unreasonable, or prohibited under applicable consumer protection laws.

Nothing in this section limits any mandatory statutory rights available to consumers.

SECTION 16 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply, provided they can operate independently and remain consistent with applicable law.

SECTION 17 - TERMINATION

These Terms remain effective unless terminated by you or us in accordance with applicable law.

You may stop using our website at any time.

We may restrict or terminate access to our services where reasonably necessary, including in cases of fraud, unlawful activity, or serious violations of these Terms.

Termination does not affect rights or obligations arising from orders already accepted, including applicable refund, warranty, and consumer protection obligations.

SECTION 18 - ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, form the agreement governing your use of our website and services.

Relevant policies include our Shipping Policy, Refund Policy, Privacy Policy, and Payment Policy.

In the event of an inconsistency between these Terms and mandatory applicable consumer protection laws, those laws will prevail.

Nothing in these Terms limits rights that cannot legally be excluded.

SECTION 19 - GOVERNING LAW

These Terms of Service are governed by the laws of the Netherlands, where RLT Commerce is registered.

This choice of law does not deprive consumers of mandatory protections available under the laws applicable to their country of residence.

Any disputes will be handled in accordance with applicable jurisdiction and consumer protection rules.

SECTION 20 - CHANGES TO TERMS OF SERVICE

We may update these Terms of Service to reflect changes in our business operations, website functionality, legal requirements, or policies.

The most current version will be available on this page.

Changes will apply from the date they are published, unless otherwise stated.

Material changes affecting existing orders will be handled in accordance with applicable law and contractual obligations.

We encourage customers to review these Terms periodically.

SECTION 21 - CONTACT INFORMATION

Questions regarding these Terms of Service can be directed to Olivia Ella at info@oliviaella-boston.com or through our Contact page.

Related Policies

Terms of Service · Privacy Policy · Shipping Policy · Refund Policy · Payment Policy · Legal Notice · Frequently Asked Questions · Contact

Contact Details

Email: info@oliviaella-boston.com
Estimated Response Time: Within 24 hours
Phone Number: +31 6 44802526
Contact Page: oliviaella-boston.com/pages/contact

Business Hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: 12:00 PM – 5:00 PM (ET)

Company Information

Company Name: RLT Commerce (sole proprietorship, eenmanszaak)
Trade Name: Olivia Ella
Business Address: Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands
Registration Number (KvK): 85840238
VAT Number: NL004155489B89
Email: info@oliviaella-boston.com
Phone Number: +31 6 44802526
Website: oliviaella-boston.com