Shipping Policy
At Olivia Ella, we're committed to delivering your orders safely and with care. We work with shipping partners to provide a clear and reliable delivery experience. Below you'll find our current shipping conditions.
Shipping Cost
We offer free tracked shipping on all orders to our supported shipping destinations. No minimum spend required.
Processing & Shipping Time
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Order processing: 1–3 business days (Monday–Friday, excluding public holidays)
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Delivery: 3–7 business days after processing
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Total: approximately 4–10 business days from the time you place your order
Orders placed before 3:00 PM ET (Monday–Friday) begin processing the same business day. Orders placed after the cut-off, on weekends, or on public holidays begin processing the next business day.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather conditions, customs processing, public holidays, carrier disruptions, or high shipping volumes.
Order Tracking
Every order ships with tracking. Once your order is dispatched, you'll receive an email containing your tracking number so you can follow your package. You can also use our Track Your Order page.
Shipping Destinations
We currently ship to the United States, Canada, the United Kingdom, Australia, and South Africa.
Orders placed with delivery addresses outside our supported shipping destinations may be cancelled and refunded.
Customers will not be charged any additional import duties, taxes, or customs fees upon delivery. Any applicable import charges are handled by Olivia Ella or its shipping partners.
Lost or Damaged Orders
If your order arrives incomplete, damaged, or incorrect, please contact us within 30 days of delivery at info@oliviaella-boston.com. Please include:
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Your order number
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Clear photos of the item and packaging, where relevant
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A photo of the packing slip, if items are missing and one was included
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A brief description of the issue
We'll review your request and arrange an appropriate solution at no additional cost to you where the item is damaged, defective, or incorrect.
If only the outer packaging is damaged but the product itself is in good condition, this does not automatically qualify for a replacement or refund.
If your order appears to be lost in transit, please contact us so we can investigate with the shipping carrier.
Order Marked "Delivered" but Not Received
If tracking shows "Delivered" but you haven't received your package, please check your delivery location, mailbox, and any safe places where the carrier may have left the parcel.
You may also contact the carrier for additional delivery information.
If you still cannot locate your order, contact us at info@oliviaella-boston.com with your order number and tracking details. We'll help investigate the delivery with the carrier and review the available resolution options in accordance with applicable law.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at info@oliviaella-boston.com.
We'll do our best to accommodate your request. However, changes or cancellations may no longer be possible once your order has entered processing or has been dispatched.
If your order has already arrived and you wish to return it, please review our Refund Policy.
Related Policies
Terms of Service · Privacy Policy · Shipping Policy · Refund Policy · Payment Policy · Legal Notice · Frequently Asked Questions · Contact
Contact Details
Email: info@oliviaella-boston.com
Estimated Response Time: Within 24 hours
Phone Number: +31 6 44802526
Contact Page: oliviaella-boston.com/pages/contact
Business Hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: 12:00 PM – 5:00 PM (ET)
Company Information
Company Name: RLT Commerce (sole proprietorship, eenmanszaak)
Trade Name: Olivia Ella
Business Address: Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands
Registration Number (KvK): 85840238
VAT Number: NL004155489B89
Email: info@oliviaella-boston.com
Phone Number: +31 6 44802526
Website: oliviaella-boston.com