(SRB) Frequently Asked Questions
Got a question? Here are the things customers ask us most. If you don't see what you're looking for, just email us at info@soraroseboutique.com and we'll help you out.
Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, Australia, and South Africa. See our Shipping Policy for full details.
How much does shipping cost?
Shipping is free on every order, with tracking included and no minimum purchase required. See our Shipping Policy for more information.
When will my order go out?
Orders placed before 3:00 PM ET (Monday–Friday) start processing the same business day. Orders placed after that, or on weekends and public holidays, start processing the next business day. Processing takes 1–2 business days. See our Shipping Policy for details.
How long until it arrives?
Once your order has been processed, delivery typically takes 3–7 business days. In total, the estimated delivery time is 4–9 business days from the date of purchase. Delivery times are estimates and may vary due to carrier delays, customs processing, or high shipping volumes. See our Shipping Policy.
Will I be able to track it?
Yes. Every order ships with tracking. Once your order has been dispatched, we'll email you the tracking number so you can follow your package. You can also visit our Track Your Order page.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to help, but changes or cancellations may no longer be possible once processing has begun. For more information, see our Shipping Policy. If your order has already arrived, please refer to our Refund Policy.
What's your return policy?
You can request a return within 30 days of delivery. Items must be unworn, unwashed, undamaged, and in their original condition, with all tags attached and original packaging included. Email us to get started. Full details are available in our Refund Policy.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We do not charge restocking or handling fees. We recommend using a tracked shipping method, as customers are responsible for return shipments until they reach our designated return facility. If your item arrives damaged, defective, or incorrect, we'll arrange an appropriate solution at no additional cost to you. See our Refund Policy.
How do I start a return?
Email info@soraroseboutique.com with your order number, the item(s), and the reason for your return. We'll provide the designated return address and instructions. Please wait for our return instructions before shipping anything back. See our Refund Policy for more information.
When will I get my refund?
Approved refunds are issued to your original payment method within 7 business days of receiving and inspecting your return. Depending on your bank or payment provider, it may take a few additional days for the funds to appear. See our Refund Policy for details.
What if my order arrives damaged, defective, or incorrect?
Email us at info@soraroseboutique.com within 30 days of delivery with your order number and clear photos of the issue. We'll review the situation and arrange an appropriate solution at no additional cost to you. For more information, see our Refund Policy.
Do I have to pay customs or duties?
No. Customers will not be charged any additional import duties, taxes, or customs fees upon delivery. See our Shipping Policy for more information.
What payment methods can I use?
We accept major credit and debit cards, including Visa, Mastercard and Maestro, as well as Apple Pay and Google Pay where available. The payment methods available for your order are displayed at checkout. For more information, see our Payment Policy.
How do I reach a real person?
Email us at info@soraroseboutique.com or use the form on our Contact page. We aim to respond within 24 hours. Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (ET), and Saturday and Sunday, 12:00 PM – 5:00 PM (ET).
Related Policies
Terms of Service · Privacy Policy · Shipping Policy · Refund Policy · Payment Policy · Legal Notice · Frequently Asked Questions · Contact
Contact Details
Email: info@soraroseboutique.com
Estimated Response Time: Within 24 hours
Phone Number: +1 508 921 5010
Contact Page: soraroseboutique.com/pages/contact
Business Hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: 12:00 PM – 5:00 PM (ET)
Company Information
Company Name: RLT Commerce (sole proprietorship, eenmanszaak)
Trade Name: Sora Rose Boutique
Business Address: Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands
Registration Number (KvK): 85840238
VAT Number: NL004155489B89
Email: info@soraroseboutique.com
Phone Number: +1 508 921 5010
Website: soraroseboutique.com