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FREQUENTLY ASKED QUESTIONS
We’re here to help every day of the week. We aim to respond to all messages within 24 hours.
Email: info@oliviaella-boston.com
Business Hours (ET):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 12:00 PM – 5:00 PM
You can also send us a message through our Contact page.
Shipping is free on every order and includes tracking. For delivery times and destinations, see our Shipping Policy.
You can request a return within 30 days of delivery. Items should be unworn, unwashed and undamaged, with tags attached and in original packaging.
To start a return, email us with your order number and the reason for your return:
info@oliviaella-boston.com
Please wait for our instructions before sending anything back.
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. See our full Refund Policy for details.
We've made it simple and secure for you to pay. You can use Visa, MasterCard, Maestro, Apple Pay and Google Pay. Whatever works best for you.
For more information, see our Payment Policy.
You will receive a tracking number via email once your order has been shipped. You can track your package anytime on our Track Your Order page.
Free tracked shipping
Every order is shipped for free, with tracking included. See our Shipping Policy for details.
30-Day returns
You can request a return within 30 days of delivery. See our Refund Policy for details.
7 days a week support
Need help? We're here for you every day. Contact us at info@oliviaella-boston.com